Order & payment
All the knives come with "ONE FREE SHARPENING SERVICE".
The customer can bring the knives back to in any of the UK stores for one free sharpening.
Or Customers can post the knives to us (Only to 36 Bakers St Branch, London) for one free sharpening service but the customer will be charged for the P&P Charges.
Personalization / Engraving:
Where possible or appropriate items can be engraved or laser marked free of charge. Please fill in the ‘Engraving’ section
if ordering online or speak to us in person.
PLEASE NOTE: ENGRAVED ITEMS CANNOT BE RETURNED OR EXCHANGED UNLESS FAULTY.
We make every effort to ensure that all pictures and details are accurate. However, as many items are hand made by artisans with raw materials available at the time of production, there can be minor variations in colour or pattern. Any major differences
will be advised before for confirmation.
All products are subject to availability and we reserve the right to refuse supplying any individual or company for a valid reason – e.g. KNIVES CAN ONLY BE SOLD TO PERSONS OVER THE AGE OF 18 YEARS.
Any item (except personalised) can be returned for refund or exchange within 14 days by a To Be Signed for service in their original condition. Any items that have been clearly used or with damaged packaging will be returned without responsibility. This does not affect your statutory rights or distance selling regulations.
PLEASE NOTE: ENGRAVED ITEMS CANNOT BE RETURNED OR EXCHANGED UNLESS FAULTY. P&P WILL NOT BE REFUNDED IF CUSTOMER ASK FOR REFUND AND RETURN AFTER THE ITEM IS SHIPPED.
In the unlikely event, you are unhappy with a product or service that we have provided you, we will endeavour to be fair and efficient in handling your complaint and resolve it as quickly as possible.
If your complaint is not resolved to your satisfaction by calling us, you need to inform us of the issue in writing, either by letter (To Be Signed for Service) or E-mail. We will endeavour to give you an answer within 10 working days and provide you with a likely timescale for resolving the issue.
If you are still not satisfied, please get in touch with Jay (the owner) via the Contact Us link and he will deal with your issue personally. Whilst Jay is happy to speak/deal with any customer, for whatever reason, his time is in great demand and requests that contacting him should be your last option.
Your statutory rights are not affected by these terms.